FAQs

Who uses OpenTug?

OpenTug’s software tools are relied on by stakeholders throughout the nation’s waterways. This includes inland and coastal barge companies, bulk and breakbulk ocean lines, and organizations leveraging barge transport to move their products such as those in the liquid bulk, dry bulk, and breakbulk industries.

What SaaS Tools does OpenTug offer?

OpenTug BargeOS and LinerOS are built specifically with the nuances of marine transportation in mind.

BargeOS enables operators to take control of their sales flow:
- BargeOS Quoting: Plan and estimate voyages, to produce fast, accurate quotes.
- BargeOS Booking: Enable customers to request services seamlessly online
- BargeOS Tracking: Monitor the status of voyages underway, with automated Daily Position Reports and exception notifications.

LinerOS gives scheduled service operators the agility to handle more cargo, with exceptional service.
- LinerOS Quoting: Get estimates out the door faster than ever before, with tariff-based semi or fully automated quote generation.
- LinerOS Booking: Give customers a single booking portal to access your business. LinerOS booking handles everything from order entry and booking confirmation, to cargo management and BOL generation.
- LinerOS Tracking: Keep customers up to date with their loads including transit time, loading progress, and current location of vessels.

OpenTug BargeOS and LinerOS with Booking, Quoting and Tracking tools, are available individually or as a suite for anybody managing maritime logistics. Each of these products are designed specifically with the unique requirements dependent use cases.

Are the tools integrated with each other?

OpenTug tools work even better together!  It’s easy to use BargeOS Quoting on a job, and BargeOS Tracking once that voyage is underway. Already have software in place that you love? Contact the OpenTug team to discuss how we can integrate with tools in use at your company today.

Is my data secure?

Data security and privacy is our top priority at OpenTug. All data in OpenTug is securely segmented by Company, and you can choose who at your organization has access to sensitive data. OpenTug never shares personal data with third parties.

Is OpenTug a carrier or logistics provider?

No — OpenTug is not a carrier. We provide software and visibility tools to support the barge transportation industry. We help shippers connect with operators and vice versa, but we don’t own or operate vessels.

How does OpenTug’s BargeOS benefit me?

OpenTug’s BargeOS simplifies and optimizes barge transportation management. Whether you operate a fleet or manage cargo movements, BargeOS helps you reduce delays, improve coordination, and gain visibility across every voyage. Our platform gives you real-time tracking, AI-powered quoting, and voyage planning tools—all in one place—so you can make faster, more informed decisions. You’ll spend less time chasing down information and more time executing efficient, profitable moves.

What are the use cases that OpenTug can solve for me?

OpenTug solves real-world challenges across the inland marine supply chain with tools tailored to barge operators, shippers, and brokers. Some of the unique use cases include:Automatically capturing and centralizing nominations, traffic reports, and updates from your inbox—turning fragmented emails into actionable insights and reducing manual entry.

- Detecting barge breakaways by monitoring movement patterns and issuing alerts when a vessel deviates unexpectedly.

- Reducing demurrage fees through real-time scheduling visibility and shared ETAs that keep everyone on the same page.

- Improving voyage predictability with dynamic ETAs that adjust for water levels, lock congestion, and vessel traffic.

- Streamlining multi-party coordination by centralizing communication and updates across all stakeholders.

- Automating quoting and routing using your own rates and route constraints to instantly evaluate the most efficient move.

- Enhancing cargo visibility for shippers by providing live barge location tracking and delivery forecasts—without requiring extra calls or updates.

Whether you're running 5 barges or 500, OpenTug brings clarity and automation to every step of your marine logistics.

How does OpenTug use AI?

OpenTug uses AI to turn fragmented, manual processes into streamlined, automated workflows—saving time, reducing errors, and improving decision-making. Our AI capabilities are built directly into key features of BargeOS:Autopilot: Automatically reads and interprets emails containing barge nominations, traffic reports, and vessel updates—centralizing that information and triggering relevant workflows without manual input.

AI-Powered Quoting: Instantly generates accurate quotes by evaluating your rates, routes, and constraints—eliminating the need for time-consuming spreadsheets or back-and-forth communications.

Predictive ETA Engine: Continuously adjusts arrival estimates based on vessel location, river conditions, and traffic patterns—helping you stay proactive and reduce costly delays.

Custom Reporting with Natural Language: Create detailed operational or commercial reports by typing simple queries (e.g. “show average delay by region last quarter”)—no coding or technical setup required.

Our AI is purpose-built for inland marine logistics, designed to help teams make faster, more confident decisions with less overhead.

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